Warranty policy
Scope of Warranty
This warranty applies to products purchased directly from our online store. It ensures compliance with applicable laws.
Warranty Period
Coverage
The warranty covers:
Claims Process
Costs
This warranty applies to products purchased directly from our online store. It ensures compliance with applicable laws.
Warranty Period
- The warranty is valid for 2 years from the date of delivery.
- For products with specific warranty periods (e.g., electronics), this will be clearly stated on the product page.
Coverage
The warranty covers:
- Manufacturing defects.
- Functional failures under normal usage conditions.
- Damage due to misuse, neglect, or unauthorized repairs.
- Wear and tear, consumable parts, or cosmetic damage.
- Issues caused by external factors such as accidents or environmental conditions.
Claims Process
- If a defect occurs, customers must contact us via info@melondecor.shop within 30 days of discovering the issue.
- Include proof of purchase, a detailed description of the issue, and photos or videos if applicable.
- Repair the product.
- Replace it with the same or equivalent item.
- Offer a refund if repair or replacement is not feasible.
Costs
- Within the warranty period, repair or replacement costs, including return shipping (if applicable), are covered by us.
- For claims outside the warranty scope, costs may apply.
Local Legal Protections
This warranty is provided in addition to statutory rights under European consumer protection laws, which remain unaffected.
For more information, please refer to our [Refund Policy], [Terms of service] or contact our us at info@melondecor.shop.
Melon Decor reserves the right to modify this warranty policy. Any updates will be communicated on our website.